Policies of the store
delivery policy
The request made will be delivered within a minimum period of 24 hours from Monday to Friday from the confirmation of the same. Keep in mind that if the order is required for Friday or Saturday, it must be requested at least 8 days in advance and will be subject to confirmation depending on delivery availability.
Helio Up undertakes to deliver the product in perfect condition to the address indicated by the Customer on the order form. In order to optimize delivery, we thank the Customer for indicating an address where the order can be delivered within normal business hours.
Helio Up will not be responsible for errors caused in delivery when the delivery address entered by the Customer in the order form does not match reality, or some data has been omitted.
Return and Refund Policy
A refund will be made equal to the value of the products including shipping costs
shipment that the customer has assumed, only in the event that the product
delivered be incorrect. Helio UP is not responsible for balloons that burst
or click after delivery.
Helio UP will manage the return order under the same system that was used to
payment within 3 business days. The application of the refund in the account or
The customer's card will depend on the card and the financial institution.
Terms and Conditions.
Payment methods
- Payment market
- Bank transfer Bancolombia accounts
This Privacy Policy establishes the terms in which HELIUM UP uses and protects the information that is provided by its users when using its website. This company is committed to the security of its users' data. When we ask you to fill in the personal information fields with which you can be identified, we do so by ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree with such changes.
Information that is collected
Our website may collect personal information, for example: Name, contact information such as your email address and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.
Use of the information collected
Our website uses the information in order to provide the best possible service, particularly to keep a record of users, of orders, if applicable, and to improve our products and services. It is possible that periodic emails are sent through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit, these emails will be sent to the address you provide and may be canceled. anytime.
HELIUM UP is highly committed to fulfilling the commitment to keep your information safe. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.
cookies
A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer, by accepting said file it is created and the cookie then serves to have information regarding web traffic, and also facilitates future recurring website visits. Another function that cookies have is that with them websites can recognize you individually and therefore provide you with the best personalized service on their website.
Our website uses cookies to be able to identify the pages that are visited and their frequency. This information is used solely for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help provide a better service on websites, they do not give access to information from your computer or from you, unless you want it and provide it directly. You can accept or deny the use of cookies, however, most browsers automatically accept cookies as it serves to have a better web service. You can also change your computer settings to decline cookies. If they are declined you may not be able to use some of our services.
​
Third Party Links
This website may contain links to other sites that may be of interest to you. Once you give If you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third-party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.
​
Control of your personal information
At any time you can restrict the collection or use of personal information that is provided to our website. Every time you are asked to fill in a form, such as the user registration form, you can check or uncheck the option to receive information by email. If you have marked the option to receive our newsletter or advertising, you can cancel it at any time.
This company will not sell, assign or distribute personal information that is collected without your consent, unless required by a judge with a court order.
HELIUM UP The right is reserved to change the terms of this Privacy Policy at any time.